Refund Policy

Mukti Fashion's returns and exchange policy gives you an option to return or exchange items purchased on Mukti Fashion for any reason within the specified return/exchange period (check product details page for the same). Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. There is one way to return the product to us:

  1. Self-Ship: provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Mukti Fashion for same or different sizes of same style or for any other item of the same or different value from Mukti Fashion within the specified exchange period subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

  1. Products can only be returned/exchanged for a limited number of days. Certain products can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
  2. Only self-ship return is allowed for all items, hence pickup facility will not be available.
  3. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact
  4. Under Exchange Policy,
  1. a) If you choose to exchange the item purchased by you on Mukti Fashion within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
  2. b) If you choose to exchange item purchased by you on Mukti Fashion for any other item of the same or different value from Mukti Fashion. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
  3. c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Mukti Fashion as the case may be, for an exchange.
  4. d) Applicable refund for exchange will be trigger post successful pick of original item from you.

6) Exchanges are only allowed for pin codes which are serviceable for an exchange.

7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.

8) Non- returnable products/categories cannot be exchanged.

9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.

10) Mukti Fashion shall reserve the right to restrict exchange of the items purchased on Mukti Fashion if customer in any way breaches or misuse this policy, as determined in Mukti Fashion’s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

11) Mukti Fashion will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Mukti Fashion would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

13) If you self-ship your returns, your shipping costs would be borne by the customer and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

 

RETURNS

Returning is as simple as ordering one. If you need an exchange or a refund, email orders@mukifashions.com and tell us what’s going on. 

How to Prepare to return?

Make sure the apparel is in good state. Unused, of course. Put Product in Mukti Fashions packaging.

PS- For Refund Requests , We have to deduct 180/- INR for shipping and restocking purposes.